ALFREDWE, operated by XP JHSF USA I REIT INC, is committed to providing a clear and transparent return and refund process. Please review the following policy carefully before requesting a return, exchange, or refund.
Return and Exchange Period
Customers may request a return or exchange within 30 days of receiving their order.
To be eligible for a return or exchange, products must generally be unused, in their original condition, and include the original packaging, tags, accessories, and other included components.
Return or exchange requests submitted after the 30-day return period may not be accepted.
We recommend inspecting your order promptly after delivery and contacting us as soon as possible if you notice damage, defects, missing items, or other order-related issues.
Service Fees
ALFREDWE does not normally charge a restocking fee for eligible returns unless otherwise disclosed before the return is authorized.
Please do not send products back to the original shipping address or any address shown on the shipping package unless specifically instructed by our customer service team.
Once your return request is approved, we will provide the authorized return address and applicable return instructions by email.
Shipping Costs for Returns
If the return is required because the product arrived damaged, defective, incorrect, or due to another confirmed error on our part, ALFREDWE will cover reasonable return shipping costs or provide appropriate return instructions.
For returns requested for reasons not caused by ALFREDWE, including a change of mind, ordering the wrong size, or personal preference, the customer is responsible for the return shipping costs unless otherwise stated.
We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until the return has been completed.
Refund Processing
Once an eligible returned item has been received and inspected, approved refunds will generally be processed within 7 business days.
Refunds will be issued to the original payment method used for the purchase whenever possible.
After a refund is issued, additional processing time may be required by PayPal, your bank, card issuer, or other financial institution before the funds appear in your account.
Exchange Policy
Eligible items may be exchanged within the applicable 30-day return period, subject to product availability.
Replacement products will generally be arranged after the returned item has been received and inspected.
If there is a price difference between the original item and the replacement item, any applicable additional payment or refund will be handled before the exchange is completed.
Customers should contact us before returning an item so that we can confirm availability and provide the appropriate exchange instructions.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us promptly and provide your order information along with a description of the issue.
Photos or other reasonable supporting information may be requested to help us review the issue.
If the issue is confirmed, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy at no additional product cost to the customer.
How to Return Items
To request a return or exchange, please contact our customer service team before sending the product back.
Company Name: XP JHSF USA I REIT INC
Address: 245 West Chase Street, Baltimore, MD 21201, United States
Email: service@alfredwe.store
Phone: +1 (708) 574-0262
Business Hours: Monday–Friday, 9:00 AM–6:00 PM ET
Our customer service team will provide the applicable return instructions, including the authorized return address and any required return information or documentation.
Important Notes for Returns
- Contact us before returning any item.
- Returns sent without prior authorization may not be accepted or may experience processing delays.
- Return products securely packaged to help prevent damage during transit.
- Include the original packaging, tags, accessories, and included components when required for return eligibility.
- Retain your return shipping receipt and tracking number until the return has been completed.
- Do not send returns to the original shipping address unless our customer service team specifically instructs you to do so.
Customer Satisfaction Commitment
ALFREDWE aims to handle eligible return, exchange, and refund requests clearly and consistently in accordance with this policy.
If you have questions regarding product size, specifications, compatibility, or other product information, we recommend contacting us before placing your order.
Additional Information
Return eligibility may depend on the condition of the product and the circumstances of the return request. Nothing in this policy is intended to limit any consumer rights that may apply under applicable law.
By purchasing from ALFREDWE, customers acknowledge and agree to the terms of this Refund & Return Policy.